A simple idea: take QVC’s Home Shopping Channel business strategy to the web. That’s what Groupon is. A deal-of-the-day concept that started in Chicago two years ago.
The company offers one “Groupon” per day in each of the markets it serves. The Groupon works as an assurance contract using ThePoint’s platform: if a certain number of people sign up for the offer, then the deal becomes available to all; if the predetermined minimum is not met, no one gets the deal that day. This reduces risk for retailers, who can treat the coupons as quantity discounts as well as sales promotion tools.
But many companies have tried similar programs and failed. What has made Groupon a success in comparison? First of all, unlike others, it is geographically and behaviorally targeted. The coupon offers are specific to cities and/or metropolitan areas and the offers are specific to what customers say they are interested in. But most of all, Groupon is not afraid to be picky. They will only accept very legitimate savings offers from well-established companies. In other words, they have an air of trust. Who wants to use a coupon that doesn’t really save you anything? Most consumers fear looking foolish, so the trust factor in a coupon had better be high. And the higher the trust factor, the more successful the coupon.
Once again, successful marketing is all about trust. And Groupon seems to understand that.
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