What equity do you offer members of your brand?

It’s all about the story.

We are symbol using (misusing) creatures- we crave meaning and how it relates to our perception of reality. Think of any memory or funny story you tell at parties- we take our perceptions of reality and share it as a narrative, with characters that have desires, who need to overcome/accomplish something in order to discover purpose or satisfaction. The stories we tell are symbols of a reality we are absorbed into and share passionately- it is innately designed within our humanity.

Communication at it’s core is symbolic. We search for the symbolic message and how it relates to the story. The cycle of “social media”-really human behavior-  longs for depth and breadth- action, momentum, a real connection.

Walter Fisher explains this in his theory of Narrative Paradigm that all meaningful communication is a form of storytelling.

We experience and comprehend life as a series of ongoing narratives (stories), each with their own plot, Fisher argues that “the way in which people explain and/or justify their behavior, whether past or future, has more to do with telling a credible story than it does with producing evidence or constructing.”

I see a direct correlation with the power of story-narrative & the adoption of YOUR brand becoming THEIR community.

When we build our communities on the credibility (ethos) of our brand with emotion (pathos) and logic/truth (logos)- it’s not only sustainable, it’s SHAREABLE.

The better the content/story- the more the members can interact and engage with media. As we continue to generate quality stories, the tribe begins to refine the community and defines the brand’s story. Each person plays a key character to the plot. The future of “membership” will become increasingly more responsible and responsive, refining the vision and demanding better stories as the community develops.

Community happens beyond the surface of transactions. Beyond the hype of gimmicks. It’s the AH HA moment when your brand becomes REAL. HUMAN. RELEVANT.

Community and the communal sharing of the message creates a story worth telling and builds the symbolic legacy- the shareable narrative.

How are you building a shareable community? How are you sharing the STORY online throughout media? What are you doing to invite characters along the plot to help write the rest of the story? When you connect the dots of the micro-blogs, tagged pictures, hash-tags, images, and campaigns- where do those breadcrumbs leave us?

The key contributor is YOU. The person managing the day to day, the logistics, the consistency. Maybe you are a supporting character or a part of a background ensemble- regardless, your role is critical and vital to the human story being told- one that resonates in the souls of your readers, followers, friends, connections, “likes”, reblogs, retweets… all are an echo of the larger narrative.

What story are you going to tell today?

Domino’s ran commercials and print ads admitting its old pizza sucked. It then introduced a new recipe by showing it to its staunchest critics. It continued the transparency theme by encouraging customers to alert Domino’s when the pizzas they ordered were not up to par. With today’s instant media exposure thanks to Flips, G4 iPhones and good old fashioned video cameras, you can imagine how many Domino’s Pizza haters uploaded their less-than-par pizzas to YouTube.

Russell Weiner, Domino’s CEO at the time the campaign launched, said he was pretty scared but still willing to risk the company’s reputation. “You’re a 50-year-old pizza company with 5,000 stores out there, these guys first tell you to go on air and say your pizza sucks, and then go out there and show how crappy it’s made,” he said. You wonder if Russell Weiner would have taken such a risk if he were not planning on leaving soon after the campaign launched.  But after all, whatever happened with the campaign – and the company – would be his legacy, too. Lucky for everyone, it was working well enough that incoming CEO, Patrick Doyle, continued to support the effort with equal gusto.

How does one of a million “New and Improved” campaigns that today’s consumers are numb to have such dramatic success?  By shocking people with its honesty and transparency that exposed Domino’s humility and possibility of failure. Patrick Doyle admitted that, if they fail at this endeavor, it could most likely be the end of Domino’s. Year-to-date, same store sales just exceeded 12%. That’s a new record in the pizza business.

Look at your company. Are you even capable of being transparent? If so, are you willing to market your company as flawed, but humble and honest? Most business owners reading this think we’re crazy. But remember, people don’t trust most advertisements. If you can’t get your message past this initially huge roadblock, maybe you’re wasting your money advertising. If, on the other hand, you’re willing to offer your customers some radical transparency, you’ve at least got a shot at breaking through that tough core of consumer mistrust. And when consumers trust you, they become your advocates.

Are you willing to at least think about what it would take? It might not be as scary as it sounds. It’s the way things are going, and getting there first while doing it right could mean an awfully big increase in market share. Something to ponder, eh?

For business owners still trying to figure out why their company should use a Facebook Page for marketing strategy, here’s one great reason. According to a recent Mashable article, the average Facebook user who “Likes” your page has more than double the average number of friends. In social networking math, this means your name/brand/offer has more than twice the chance to be seen thanks to avid Facebook “Likers”. In fact, remember good old math problems like what does 100 squared equal? Yup. That’s the power of the “Like” button.

Facebook reports messages from publishers saying that when these users visit your Facebook Page and your website, “they are more engaged and stay longer because their real identity and real friends are driving the experience through social plugins.” As an example, NHL.com reported that pages per user was up by 92%, time on-site was up by 85%, video viewing increased by 86% more videos and overall visits went up by 36%.

For businesses still holding back from developing a Facebook Page, we suggest you stop asking why and start asking how. How can you turn your Page into a secondary website for your business, with plug-ins and content that your audience will stick around to read and interact with? How do you build a Page that can show up high in Search Engine results? And how do you get your target audience to complete whatever transaction your business needs via Facebook?

It’s happening every day with Facebook Pages like Sears, Ford, Target and even small businesses like Bubbles Car Wash and Wahoo’s Fish Tacos. Remember, these days people want to engage with businesses. They want to like you, but it’s your responsibility to give them the reasons why they should. The days of success revolving around the largest share of voice, the lowest price, or the longest running business success story are coming to an end. Fine tune your target audience down to where they “hang out” on line, learn what they want to hear from you, then give them something to talk about (hopefully good!). If you do it right, you’ll see the only button more powerful in the online world than “Like” is “Share“.

Since its inception, the Nordstrom brand has centered around being helpful, right? Like a phone call telling you they remembered you were looking for shoes to go with the suit you bought last month, and they just got the perfect pair in. Or how about the American Express openforum.com, a free website with tons of information that claims huge success in helping business owners succeed. Oh, and its content contributors are donating their brains and talent at no charge to American Express.

It’s easy to talk about big brands like these, but how about the success some smaller brands are enjoying due to their helpfulness? Like Kellogg Garden Products, with a website full of gardening tips from soil calculators to fun kid gardening activities. Their website Analytics show a huge percentage of visitors time being spent on the pages they’ve built simply to be helpful, and their brand recognition confirms this.

Big or small, these brands understand they must give in order to receive. Paying it forward may end up being the most successful marketing mantra for the 21st Century. The question is, is your brand ready?

You get to work in the morning and your email in-box awaits you with several dozen messages. Since time is your most precious commodity, you glance through the list quickly to find those you must read and respond to. The rest, especially the ones you didn’t ask for, or the ones you subscribed to so long ago that you forgot you ever signed up for them, are a nuisance. If you had the time you would unsubscribe, but that’s never as easy as it sounds.

When you get home from work you open your regular old mailbox. It, too, is filled with messages you didn’t ask for from marketers you don’t know. They may or may not get your attention, but the fact that they are in your mailbox does not feel like the invasion of your privacy that you felt when you found this stuff in your email in-box, right?

You expect to receive advertising messages in your regular mailbox. You’ve gotten them for years. You might not read the marketing piece, but when you see the brand’s name on the mailer you don’t think ill of it because it went into your mailbox. But you did with the ones in your email, didn’t you?

If we marketers continue to focus on building trust with the consumer, we have to think about this piece of the puzzle. Don’t intrude where you’re not welcomed. Don’t make a marketing decision just because it’s inexpensive. It could end up being much more costly to your brand than you ever imagined.

Certainly this is a networking nirvana. But for many of the 15,000 who came here to also learn, they wandered aimlessly looking for a decent seminar, workshop, or panel, of which there were few that truly delivered. Even Guy Kawasaki trashed Twitter’s CEO, Evan Williams, for his boring Keynote interview, of which more than half the room packed with 2,000 people walked out.

Too bad.  Chris Brogan’s post today addressed this. Hopefully the powers at SXSW will get the feedback they need to have this venue expand appropriately and fix the problem for next year. The opportunity is awesome. There are just obvious challenges to face when something this big grows so fast.

Good Will vs. Media Dollars. Hmmmm…. So, I thought to myself, how can a business like Kragen take this concept and make it a home run online brand marketing success?

What if they had some local customers following them on Twitter and, when it started raining, they sent out a message offering FREE wiper blade inserts to the first 100 visitors. Do you think they’d have a huge line at the door? Marketing history says they would.

But wait, how can a store give out 100 sets of wiper blade inserts and justify the expense? At $10 a set that could add up to $1,000 in product! Yup. It sure could. But how much did it cost in media expenditures to get 100 people in the door? How much would it cost if they tried doing this on TV, or some other form of traditional media? And how could the message be distributed in such a timely manner, and thanks to Twitter, shared so quickly with friends, coworkers, family and other miscellaneous Twitter followers who get the offer re-tweeted to them? How much good will could be created by helping customers out, free of charge, at a time when they needed something pertinent to their immediate safety?

What’s the biggest challenge with this type of new marketing concept? Changing marketers ways of thinking. Getting out of the old mindset that you spend money on the media, and the creative, not on good will. That’s old thinking. And it’s really, really expensive thinking. Why not take just a tiny piece of all that money to be saved from expensive traditional media buys and instead use it to be helpful. Yes, even use it to give something away. With today’s consumer, being helpful can pay off ten-fold. Seeing those Kragen guys standing out in the pouring rain smiling and helping customers was enough to earn my loyalty.

By the way, did I happen to mention that almost every customer in the parking lot that day was holding a Kragen bag with other things they had purchased?

Take a look and be sure to share with friends!

[youtube y4NuICG_zHU]

But that’s OK. Because I still share their greatest power – and so do you. It’s the understanding that truthfulness, transparency and sincerity work. That’s really it. They know it, they preach it, and they’re creating some of the greatest business success stories in history with it.

How we ever went so far away from truth in marketing and advertising, I’ll never know. But with 28 years in the business I have to admit I’ve probably donated to the dark side. In fact, I can clearly recall conversations with clients over the years where transparency was considered too risky and, besides, did we really need to be sincere when we had (insert celebrity name here) doing our next commercial?

No more.

Thanks to too much media, too much razzle-dazzle, and too much abuse of consumer trust, those days are long gone. We’ve come full circle back to a wonderful place that is the nucleus of social media’s marketing power.

So next time you feel overwhelmed by all you’re hearing, reading and seeing about social media, don’t fall into the insecurity trap of “I don’t know code so I’ll never understand Social Media”. Go to your gut. Think of a world that does business by sharing the truth. Use that as your foundation for learning. Everything else will fall into place.