Archive for the ‘Facebook’ Category

What does the term, “Social Media” really mean?


As many savvy marketers have already noted, all media is social. Especially when it works the way it’s supposed to. So what’s all the buzz about this term, social media, as if it’s a completely new form of communication?

Facebook, Twitter, Digg, Stumble Upon, etc. are just new communication tools. Tools that will most likely change and morph into new formats as technology advances and they improve their ability to create, manage and grow powerful online communities. Remember forums, chat rooms, even My Space? They’re all just tools that have enabled multiple-way communication, the core of what has changed.

We believe the term, social media, will go into the history books sooner vs. later. At least we hope so.

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Social Media Noise Trend: Quality Over Quantity

media noiseIt’s getting very noisy out here in the online world. One billion uploads daily to YouTube, 2.5 billion active blogs, heck even the average person’s inbox gets over 100 non-spam emails daily.

So guess what’s happening? People are starting to turn off and tune out. Especially those who’ve been trying to figure out how to listen over the past two years, when the amount of online noise has increased ten-fold. Oh sure, Facebook is growing. But users are becoming much more selective about who they friend. Meanwhile other tools, like Twitter and Friend Feed, are seeing 20% of their subscribers making 80% of the noise.

In short, quality over quantity is the new trend.

This is good news for smart marketers. With the proper tools you can find your perfect customers and they’ll be able to hear you. You won’t be fighting the equivalent of 1,300 daily traditional media messages the average American didn’t ask to see but the advertisers still paid for. Marketers will get to enjoy quality over quantity too.

Let’s see what happens when the noise quiets down and people start using all these wonderful (yet currently loud) online tools more effectively. It should be the best time good marketers have ever had.

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Consumer Behavior in a Post-Crisis Economy

It’s only Tuesday and it’s already been an interesting week. Depending on what news you listen to or read, the economy might be in store for a “good-but-not-great-and-certainly-cash-not-credit” holiday shopping season. With Black Friday just around the corner, this TED talk by John Gerzema of Young and Rubicam seemed like a timely 16-minute video to show my staff today. So I thought I’d pass it along here. John has a great background in consumer behavior and advertising, along with being co-author of a terrific new book, The Brand Bubble.


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Fascination with social media can be ageless

multicolor1I had an interesting meeting today with a seasoned gentleman in the business/academia world (I will not mention his name as I did not get his permission). He wanted to learn more about the online world and social media. Specifically he wanted help getting an RSS feed set up. While his request seemed somewhat basic to me, I was so impressed at his interest in learning this new form of media convenience that I found myself really admiring him. He had spent years at Leo Burnett in account services, and years teaching advertising at prestigious universities. And while his peers (and many in academia much younger than him) have no interest in understanding the new world of online communications, he is hungry. What a great guy.

Why is this worth blogging about? Because one of my goals with these blogs is to break down the barriers between those that understand what social media and the online world has to offer, and those that don’t know where to begin learning. I would love for everyone to be like this gentleman I met today.  His fascination with the opportunity was so great that his intimidation was irrelevant. We all need to be like this.

One of my favorite sayings is “Do not compare yourselves to others, for there will always be those greater and lesser than yourself.” I am challenged with daily intimidation by those who know so much more than me regardng the online world of marketing. But unless I turn around and offer what I do know to those who are still learning, then it’s all been worthless. So I will.

Don’t be afraid to ask, learn, and be confused. It’s coming at you whether you want it to or not. I hope your fascination will drive you.

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Getting Started with Social Media

Most of the social media guru’s I follow have the same advice to business people trying to figure out and harness this new-fanged social media stuff: get your hands dirty and use it. Good advice, but I think it needs to be a little more specific.

Get out there and use it as yourself not your business. Seems obvious, right? But it’s an important distinction to make. The best way to learn how this stuff works is to use it like everyone else is using it: to communicate with your family, find long lost friends, follow your favorite band or sports team, don’t sign up and immediately start trying to use it to market your business, that can come later, once you understand how it works.

Let’s talk about Facebook and Twitter, two services that most everyone has heard about now, and I’ll use myself as an example. I’m a slightly different case than most people because I’ve been on the internet nearly as long as it’s been around, but all this social media stuff was just as new to me as it was to everyone else and I was a fairly reluctant participant.

I signed up on Facebook, found a few friends, wrote a few comments on my wall and kind of stalled out. Then I found a couple of old high school friends that I’d been out of touch with for years. That got me interested again. Now, I use Facebook to chat with those friends and follow what they are up to. Remember, you can put your photos up there, you can do every poll that your friends send you, you can play every game that comes along, or you can pass on all that.

Twitter’s a different beast all together (and a lot of people are trying to figure out what kind of beast it is). I follow a few of my friends that tweet; I follow my pro soccer team; I follow a few of the podcasters I listen to. Every once in awhile I tweet something, but not very often. Many people like the fact that they can have a conversation on twitter, I’m not on it often enough to do that, but I read some of the conversations of the people I follow.

So, get out there and get a Facebook account, play around with it a little. Go get a twitter account and see if any of your favorite celebrities or sports teams or authors are tweeting, follow them for a bit, see what you think. Remember, you don’t have to accept every friend request on Facebook and if you follow someone and they are inundating your twitter stream with inane chatter, stop following them.

Both services will walk you through getting started. When you write your profile, remember you’re writing about you, not about your business. Also remember that everything you’re writing is public, pretty much anyone can read it.

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